| Frequently Asked Questions |
Q.How much do you charge for shipping?
A. Shipping charges are listed in our mail order form. If you use our Paypal shopping cart, shipping will be added at the final stage of checkout. |
Q.How many letters can I have on one
stocking?
A. We can knit 8 letters into a stocking, or embroider up to 16 letters
into a stocking. See Personalization. |
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Q.What color will personalization
be?
A. Personalization color is noted at each enlarged picture. |
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Q. Can you personalize a stocking which
has an accent mark above a letter?
A. If the personalization is to be embroidered, it will be automatic.
If the personalization is knit in, we hand embroider the accent mark after
the stocking is knit. |
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Q. How long will it be before I receive
my stocking order?
A. During most of the year, delivery will be about 3 weeks. November
and December are naturally the busiest months, and things get slowed down
somewhat. Only in very unusual circumstances will you have to wait longer
than 5 weeks. During the Christmas season, the cut-off for personalized
stockings has more to do with the number of orders than knitting speed.
After December 1
our flexibility in design choice and type of personalization may help speed your delivery.
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Q. What if I need a stocking
faster?
A. The stockings that are personalized with embroidery have a faster
turn-around time. We try to keep our best selling stockings in stock, ready
to embroider and ship. If you need a stocking for a wedding next weekend,
we have blanks that will be perfect for the newlyweds. The selection is limited
to best sellers, but give us a call. I bet we can offer you a spectacular
gift for your friends! |
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Q. How will I know if you received my
order?
A. If you order online, you should receive e-mail confirmation within
36 hours. If you don't receive confirmation, we may not have received your
order. Please call 800-242-9427 for verification. |
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Q. I like your designs, but what if I want
the sledders at a border above the Christmas tree instead of the presents
as shown?
A. We can do that for you! Fill out the custom
stocking request and mail or fax it in. We'll confirm your order and
start knitting. |
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Q. Do you offer gift
certificates?
A. Yes we do. Gift certificates are good for one year from the purchase
date. We can send it to you to for presentation, or send it directly to the
giftee. |
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Q. How can I tell if your cranberry will
work with my red? My Christmas decorations are
a very specific color of red.
A. We are happy to send you color swatches of our yarn colors. |
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Q. Can you duplicate the stocking my
grandmother knit for me 50 years ago?
A. Maybe. Send it to us (insured of course) and we'll take a look. We can
tell you how close we can come in color and heft. |
